What happens if I fail the test after 5 attempts or 6 weeks?
When you fail the test 5 times, you and your manager will receive an e-mail in which you are advised to look for support.
What is the difference between the final test and an exam?
At the end of a foundation course you take a final test. An exam is taken after a qualification course. An exam is more official in nature and is supervised either digitially or physically.
What will happen with my results?
Your results will be stored in the ILC. If you passed the test, ILC will show this as 'Completed'. If you didn't finish the course or didn't pass the test, it will show as 'Incomplete'.
Where I can find the Mobile App?
You can find the app in the Apple app-store or Android Playstore. The app is called "Smart Learning Platform"
Which courses do I have to take?
The courses you have to take are dependent on your job function.
Who can I contact when I have a question about the content?
Please contact ACAMS at INGsupport@acams.org
Who do I contact if I have questions considering other ING KYC training?
Please send an e-mail with you question to KYC.Academy@ing.com
Why are we using an external learning platform?
The Smart Learning Platform enables us to offer courses in a more modern way. For instance, courses can be studied on the web or via a mobile app and include quizes.
Why do I need to take ACAMS courses?
ING wants you to be prepared for your job in the best way possible. As a member of our KYC staff, we are offer you internationally recognized, KYC courses and credentials so that you can do your job in the best interest for ING and its customers